Frequently asked questions:Dating Services, travel, visas
Payment for services
If you want to open other members’ letters, you need to purchase credits. You also pay for ordering of a phone call via our operator. But such our services as:
- placing a profile;
- looking through the database;
- viewing other members’ profiles;
- sending letters and smiles
are completely free.
3 easy steps to getting Credits
To purchase credits to open letters from other members you should
1 - log in to your profile,
2 - become our member,
3 - finally buy the credits needed.
You can purchase them online with a credit card; we accept all the main cards, Visa, MasterCard, American Express and Discovery. There are other options available, if you don't want to use your credit card online.
Cost of Credits
Credit cost depends on the number of credits you purchase:
100 credits or more: $1 per credit
55-99 credits: $1.09 per credit
20-54 credits: $2 per credit.
How much does it cost to open a letter from a lady?
In fact, the opening a letter from a lady may depend on many factors.
The cost to open the letters will be raised:
- if the lady does not have the direct Internet access and she use a computer at the office of our agency;
- if she resorts to our translator service to write or read letters
- the more male members she is corresponding with, the more the price for opening a letter.
But, attention, if a lady rejects correspondence with one or more men, in this case the price will go down.
What if I want to contact the chosen lady directly?
If you want to communicate with a woman more privately and get a lady’s direct contact details, then you need to fill out the form and contact us. Upon contacting us you receive the form and requisite instructions.
2 ways of getting her direct contact information
If you decide to follow the first way to receive personal contact details of the chosen lady, you should visit her profile and there click "Send contact info request" button. But before doing this you need to open 15 paid messages from this woman. Upon fulfilling this you have the right to ask for the lady’s contact information detailed. In case for some reason we can not provide you with the details, you'll get your money back.
According to the second one you pay a $50 fee; after that we get in touch with this woman and ask her consent to provide you with the detailed information of hers. In this case we won’t refund the money paid to you, even if you do not get her permission, therefore, you should make sure you have her consent for certain. But, you cannot apply for getting the lady's information detailed, if you haven't opened at least one paid letter from her.
Even if you have already opened 15 letters from a lady, you can not ask for personal contact information through our messaging system. In any case you must contact us, if you want to exchange such information with your lady. We advise you not to waste your precious time by sending the lady any sort of your contact information in encoded form. Actually, it doesn't work.
What about friends list?
You're allowed to add to the friends' list any number of individuals you want. Your friends from the list possess right to look through your private pictures that are protected from viewing them by the rest members of our site. In case you want to join the friends list of a lady, you need to send her an invitation; a woman can accept it, but you shouldn't worry a lot if somebody doesn't want to accept your invitation. There're a lot of other members, who would prefer to break into your friends list. Being a "friend" means that if a member is on your friends list, you are on her list automatically.
We want you to know that any site member or its visitor can view your "friends" list. It depends on your personal wish how many individuals you would prefer to include to your "friends" list. Just keep in mind that each member place one's own idea and sense, while creating this list. Some people score their popularity in such a way by inviting more and more members to join their friends list. And other members are keeping this sort of information private. Some prefer to have only one person as a friend, and this can mean they are serious about them. As for the woman, so the more number of members she is corresponding with, the higher is the credit cost to open her letter. You may want for some reason to delete those you do not wish to continue correspondence, and you can do this at any time by going into your profile, and choosing "Friend members", then checking those you wish to delete and clicking "Delete from Friend List".
What if I want to view lady’s private photos?
If you do not have the password that protects the lady’s private photos, you won't be able to view any of them. The only one right decision in this situation and this is the initiating and establishing communication with that lady first. After starting your communication you can write to her and ask for the password.
Am I allowed to hear her voice by phone?
We have such an option, which allows you to make an interpreted phone call that costs 1.8 credits per minute (if you don’t need the translator's service, so the price for this option will be just 1 credit). Actually to arrange your conversation by phone we need some time, which is necessary to contact the lady’s local agency, or this woman herself, and make sure she will be in touch at the time you pointed. Keep in mind that you won't be allowed to talk about your personal contact information during this conversation by phone.
Can I videochat with my lady?
Yes, you can order an interpreted videocall. You can make your request by email firstname.lastname@example.org or by phone (USA toll-free: 1-866-Y-SINGLE (1-866-974-6453), UK: +44 (0) 2030261229 - temporarily out of order). The price for videochatting with the lady is 2.5 credits per minute. The minimum call duration is 10 minutes, which means that the system will charge your account for the first 10 minutes automatically when you start talking to the lady. Please make sure you have enough credits on your profile account before starting the videochat. We need time to contact the lady’s local agency, or the lady herself, and make sure she will be available at the desired time therefore the videocall should be ordered in advance. Please note that exchanging personal contact information during your videocall will not be allowed.
What if she is a scammer?
We would like to emphasize that many of these pretty ladies you can see on our site are represented by local dating agencies, as a rule our representatives contact the ladies in person. But you shouldn't worry a lot, because we are keeping our eyes open, and it's our reputation that encourages us to conduct precautionary measures.
We begin to strike an alarming bell, if the lady is writing to a considerable number of men and uses certain words, so we run a thorough check on the member in order to confirm or dispel our suspicions. Most of websites that conduct dating business activity can promise you "mountains of gold", by assuring you about total safety measures towards all the members, but the truth is that due to the large quantity of profiles, it is almost impossible to fish out all the online dating swindlers out of the bottomless dating world. We ask our members to inform us if the matter takes other turn.
I still can't believe that this incredible girl wants to share her life with me
One needs to have psychic's abilities to know everything for certain. Of course, we cannot guess true intentions all of our members. But, if you are corresponding with a woman within some period of time, you will have a real chance to meet her in person. After that you'll have a good idea of what is in her mind. The getting of permanent residency in the US is not a simple task and may actually take a lot of time. Therefore, you'll have enough time to distinguish her true intentions, whether she was fair with you. Except for a few examples the majority of the women looking for their life partners abroad have natural intentions to create a strong and healthy family. If you behave respectfully, she will stay by you forever, sharing all joys and problems the destiny has prepared for you. However, far not all the western men behave with women in a proper manner and as a result they get what they deserve. The divorces between international couples more often happen because of wrong manners of western guys treating their wives not adequately.
My Russian "sweetie" is younger me
You should forget about western stereotypes that criticize the couples where one of the spouses is much younger. If you are going to marry a Russian woman, you should know that these women more often prefer to marry older experienced men. Of course, all has limits, and if a 45-years old man is looking for an 18-year-old fiancée, so it looks very suspicious, but 27-30 years old is ok. Every culture has its own standards and traditions; and as for the Russian ladies they do not mind age difference, by paying attention to the character and behaviour of the man.
The IMBRA law means some kind of protection for a woman
Of course, we prefer to be law-obedient citizens and obliged to be fully in compliant with IMBRA law. Upon your request we will direct you the release that you may need for applying for a fiancée visa for your woman. Despite this law may put a lot of unnecessary burden onto us and our customers, but the law is the law, and everyone has to obey it.
Are there singles who have already found a life partner through your website?
There are actually such people who have established their personal lives thanks to our agency's assistance. We do not only provide a secure, comfortable and reliable meeting place, but are eager to provide you with the best dating experience that we possibly can.
What if the toll-free number doesn't work?
Actually, you can't use the US toll-free numbers if you are outside the country. If such a situation happens, you can use our landline phone numbers or contact us through live chat available 24 hours a day.
What about you mailing address?
As any user you can have our mailing address and other contact information. You can direct your messages and inquiries including payments and orders to this address, pointed here.
My email inquires have been left without answering
Sometimes email providers block the email delivery because of their anti-spam policies. Nowadays many email providers are blocking a lot of electronic letters, if they've suspected any hint of SPAM. You should treat this with understanding, because email providers are trying to protect their users from sacks of unnecessary emails. If you need our assistance, you can contact us by phone or via online chat. If you haven't obtained a response to your question by email, we advise you to check up your "Bulk mail", "Junk mail" or similar folder.
Why should I keep writing to your girls if I haven't received any answer?
At first, you should check your inbox. The messages from women may be stored in your account. As a rule, our members receive our notification about every message received. In case you are not obtaining them, you should make sure you are receiving messages by email from us. If your Inbox is still empty, make sure that you've uploaded a photo to your profile. There's no need to remind that uploaded picture should have proper view. Keep in mind that profiles without pictures won't have a success. If you still have not received any reply to your letters, you should let us know about this situation, and we will try to find out what's going on and to solve the issue arisen.
I can not send any letter. The system informs I have unopened messages from ladies.
We are doing our best to protect the privacy of our members. Our system won't let you send letters to a lady, if you have two or more unopened messages. You need first turn back to your profile folder and open all the messages from her. After that you can send a letter to your lady. In case you've deleted the unopened messages accidentally, you should contact the administrator to solve the problem.
My profile's been rejected, what should I do?
In some cases we reject the profiles, if the members have violated our site's rules or seemed suspicious to our moderators. In order to prevent the next deviation of your profile you should do the following:
- Upload your photo preferably of a high quality. Your face on this picture must be clearly visible. We do not allow our members to place photos of any indiscreet content, for example, with nudity, and private contact information as well.
- If your profile doesn't contain the proper description, it will be rejected. You should spot your private contact information only to the fields appointed for this purpose.
Can I get more information about your agency?
Please visit this page.
Is this a very complex process to obtain a visa to Russia?
If your passport is valid for at least six months after the date of your travel, we can fax you the visa support documents within 1-2 business days. After that you go to the consulate to apply for the visa. The visa processing to Russia usually takes about 2 weeks, but in case you want to obtain it faster, you should pay extra money to get it at one working day. You need the additional time for mailing the papers to the Consulate and back. The express delivery is acceptable there, so you can have your documents back via the same way if you make payment for that in advance. After that you go to the nearest Russian Consulate and obtain the visa at the same day. It costs approximately $300.
Is it safe to stay in Russia?
Actually, you'll never break into dangerous situation if you do not visit places where the probable troubles may happen. Ask the lady, who has invited you, to meet you at the airport in order to feel comfort from the first steps of staying on an unknown land. This lady will be glad to escort you around the places of interest in order to show you the most attractive ones. You should avoid strange acquaintances; never demonstrate your cash and follow the basic safety rules.
Will I be able to use my laptop in Russia?
Of course, you'll be able to work with your laptop in Russia. Foreigners are not restricted to bring their own laptops across the Russian border. But you may need an adaptor to work with it, but not because of the voltage. The reason you'll need the adapter is that the Russian electrical outlet more often has 2 round holes, while the American plug has 2 flat prongs. Purchase a simple adapter, which has 2 holes for flat American prongs, and 2 round prongs on the other end, to plug into the Russian outlet. As for the network and phone connectors they are the same as in US.
The Internet in Russia
At the present day the Internet access in Russia is available either via dialup (from a hotel or an apartment) or through internet cafes. These cafes are usually available 24 hours a day and offer many additional services like scanning, saving data, business conferences and so on. There are a lot of Internet cafes in every city, where you can use a public computer. All the expensive hotels of all ranks have Internet access. This type of information you can know from the hotel manager out. You may find a local provider in the city where you are staying. To be able to use wireless internet you need special wireless network card installed in your computer, and the most of modern notebooks have it pre-installed. You can purchase the necessary device for about $50-$100 at any computer store. There are now dozens Wi-Fi hotspots in Moscow, St. Petersburg and other major cities in Russia; many of them are free, while others charge $5-$10 per hour. Russian mobile operators offer very cheap GPRS internet access, so it would be better to buy a Russian SIM in order to save money on roaming charges.
Will it be wise to bring my electronic devices to Russia?
Your electronic devices will work providing you have an AC adapter; you may need it through the difference in voltage standards. Standard voltage in USA it is 110 volts, as for the Russia it is 220 volts.
Will I be able to use my cell phone in Russia?
If you choose travelling only with your own cell phone and SIM card, you'll be able to use it in Russia provided that your provider has a "roaming" agreement with one of the local mobile operators.
You have 3 cell phone options while staying in Russia or the CIS:
- If you spend lots of time in either country, or travel regularly to Russia for some reason, you can purchase a prepaid Russia SIM card. As a result you get your own Russian phone number;
- If you are traveling through multiple countries and plan on sending or receiving regular calls or text messages, we recommend you to stop your choice on an international roaming SIM card;
- If you infrequently use your cell phone, by calling in case of emergency, or receiving calls, anywhere in the world, from friends and family, your option may be a GSM world cell phone.
GSM is far more popular in Russia and all the leading national operators use it in their networks, while CDMA is used only by several local providers. If your mobile supports GSM standard, you'll be able to use your own cellular phone.
How to call Russia from the USA, Canada
There are several ways to make an international call:
- you can use your long distance provider;
- you can make your call with a store bought card;
- you can make a call with a mobile phone;
- at last you can make your call with Skype or similar internet application.
No matter how long the area code is, the complete number (area code plus local number) will always be ten digits when dialing internationally.
International access code + country code + area code + local number. 011 - US exit code; must be dialed first for all international calls made from the USA or Canada.
7 - country code for Russian Federation.
You can always call our bi-lingual operator/interpreter toll-free 1-866-974-6453 1-866-974-6453 and ask her to dial the number for you. She will agree to stay online to interpret your conversation.
What about the local weather?
The climate of Russia is mainly continental, but through its coverage of big areas it's not possible to describe the weather in a full size. If you're planning to visit the north of Russia, it is covered with snow much of the year and subject to permafrost. In a few words the climate of the central parts of Russia is temperate, as well as in Ukraine. The most pleasant seasons, and best time to travel to Russia, are summer and autumn, when the weather is mild and dry.
Visas and Immigration
Do I need an entry visa to arrive to Russia?
To enter Russia for any purpose, a U.S. citizen must possess a valid U.S. passport and a visa issued by a Russian Embassy or Consulate. One can not obtain an entry visa upon arrival, so foreigners must apply for their visas in advance. Travelers arriving to Russia without an entry visa won't be permitted to enter the country, so they will face immediate return at their own expense.
Can I have your assistance to take my fiancée to my country?
As a client of our agency you can count on our help in matters concerning visas, procedures, forms and so on. If you want to marry a Russian woman and take her to the US, you'll need to apply for fiancée visa, which is the best and means the most suitable way in case your intention is marriage. The fiancée visa allows your lady to stay in the US for 90 days, within which your marriage must take place. If you do not dare to marry within this period, she will have to leave the USA. You may think that getting married in Russia and applying for a K-3 spousal visa is better than a K-1 fiancée visa, but, in fact, the K-3 spousal visa process is more complicated than the one with K-1 fiancée visa. The process may take much longer time than with a fiancée visa. As usual "K" visas are usually given without problems, if all the documents are completed properly and neither of you have violated any Immigration law provisions. It often happens that US citizen engaged to Russian lady makes her apply for tourist visa to speed up the process. But it is almost impossible for an unmarried Russian woman to receive a tourist visa and create difficulties in obtaining the K-1 visa.
Anyway you can contact us, and we'll tell you in detail about the application procedure and supporting documents.
Actually your lady won't have any chance to obtain a fiancée visa until you have met her personally. This is one of the requirements of immigration law. The best place to meet your lady in person is her home country or any third country such as Cyprus, or the Dominican Republic where citizens of Russia do not need an entry visa.
You need to provide the evidence your relationships are valid, the more evidence you provide the better. The evidence may include photos of you and your lady together, telephone bills or emails showing that you stay in touch, evidence of time spent together like matching stamps in passports, plane tickets, bills and statements for hotel stays and other proofs confirming your serious intentions.
What if she is one of the Internet scammers looking just for money?
In fact, Internet scams are the reality of these days, including different visa and ticket scenarios. But you should switch on your prudence to prevent yourself off any cases of abusing in dating scene. If your lady claims that she cannot get visa or a plane ticket and travel to your country until you send some amount of money (as usual scammers ask for 1-3 thousand dollars) to her, there's no doubts she is a scammer. We advise you under any pretext not to send money to individuals you have never met personally. The exercising of common sense will assist you to protect your savings from scammers’ encroachment. Before to undertake any steps you can contact us for additional information that may help you cope with the problem arisen.
How long does it take for a Russian woman to obtain US visa?
The overall processing of obtaining US visa may take between 2 and 8 months. The length of time varies from case to case according to its circumstances. The consulate may need to get security clearances for the applicant. If the application is handled correctly, so the security clearances shouldn't exceed more than 3-4 months. The fiancée visa petition should be perfect when it is submitted to the USCIS (former INS) and you need monitor the case as it processes through the bureaucratic system. It's better to employ an attorney, who has the knowledge and experience necessary to solve any problems that may pop up with either the USCIS (former INS) or the Embassy.
Should I marry Russian woman in her home country?
We advise you to apply for a K (fiancée) visa and then marry your lady on your native land. In this case you'll have a chance to enjoy company of each other and you'll be able to find out that your life choice is the correct one. But if you get married in Russia, your wife will have to wait for the permanent residency papers in her country. This process may be lengthy and may take as long as 6 or more months. You should think more than twice about the way best for you, and it will be only your own decision.
Your lady will probably need some amount of money to buy a plane ticket to your home country, so you will have to pay for that. The cost of two-way ticket may fluctuate between $800 and $1600, depending on the season and period of time when you buy a ticket. If you decide to get married, you must apply for a permanent resident status for her. When you get to that point, you can contact us by phone and we'll give you a detailed description of the entire process.
Will the money speed things up?
In fact, US Consulates do not offer expedited service; you should know that the time of processing the documents is the same for everybody.